Support
Support that stays involved after deployment.
PetroPower helps customers get live, stay informed, and keep systems working with onboarding, technical support, tuning, alerts, reporting, and practical follow-through across T-Rex and Well IQ.
What kind of help do you need?
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T-Rex Support
Onboarding, installs, tuning, alerts, runtime visibility, and well-control support.
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Well IQ Support
Monitoring, alarming, reporting, configuration help, and technical support across monitored assets.
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Our Commitment
Learn what support looks like after deployment and why it matters when choosing a long-term partner.
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Billing Support
Speak with our billing department for your sales order and invoice needs.
What customer support looks like at PetroPower
Our support goes beyond answering questions. It includes getting customers onboarded, helping systems communicate correctly, coordinating installs, confirming data flow, tuning where needed, and staying involved after go-live with alerts, reporting, visibility, and follow-through.
1. Onboarding and deployment
Get the system live, configured, and communicating correctly.2. Operational support
Help teams use alerts, visibility, reporting, and controls effectively in the field and office.3. Ongoing follow-through
Stay engaged after install with support, troubleshooting, and escalation when needed.What PetroPower can help with
Onboarding and activation
User invites, onboarding communication, system activation, install coordination, and confirming that equipment is communicating and updates are being received.
Well IQ monitoring and alarming support
Dashboard access, monitored point setup, reporting, alarm configuration, control support, and troubleshooting when site conditions or communications change.
T-Rex runtime and tuning support
Timer transition, SMART mode setup, runtime visibility, alerts, control questions, and tuning support when wells need adjustment after go-live.
Full PetroPower follow-through
Broader support across both product lines, coordination across teams, and practical next-step guidance when an issue touches both monitoring and well control.
Need to reach support?
Whether you need onboarding, monitoring support, tuning help, or guidance across both product lines, the next step starts here.
Office phone: (316) 361-0222
Customer Support: (855) 719-2433
Email: support@petropower.com